JOB DESCRIPTION
This role will require that you are also willing and able to travel outside Puerto Rico if required to support projects, initiatives, or team collaboration. Travel frequency within Puerto Rico may vary depending on operational needs. You should be prepared for daily travel between different Client sites across the island.
In your role, you may work from one the following Client sites, but can be different per day / week / month depending on need:
Villalba, Puerto Rico
Guyanabo, Puerto Rico
Juncos, Purerto Rico
Ponce, Puerto Rico
Hummacao, Puerto Rico
This position will deliver advanced hands-on support for infrastructure services and deployments across office, manufacturing, distribution, admin and lab environments. Acts as an expert “hands and feet” resource and ensures infrastructure stability and uptime. Collaborate with others in local and global IT groups in overlapping technologies and provide after-hours support as needed. Traveling to other Client sites as required. If you have a passion to work with various teams globally to get things done in a dynamic environment and cutting-edge technologies involving infrastructure services and technologies, then this is a job for you!
Responsibilities may include the following and other duties may be assigned:
Develops, documents, and configures systems specifications that conform to defined architecture standards, address business requirements, and processes.
Involved in planning of system and development deployment as well as responsible for meeting hardware and software compliance and security standards.
Evaluates the interface between hardware and software, operational requirements, and characteristics of the overall system.
Establishes, documents system design, parameters, and formats, ensures hardware and software systems functionality, performance, and compatibility, and coordinates and/or modifies system parameters in terms of configurations, such as existing and projected computer capacity and capabilities.
Actively identifies system functionality or performance deficiencies, executes changes to existing systems, and tests functionality of the system to correct deficiencies and maintain more effective data handling, data integrity, conversion, input/output requirements, and storage.
May document testing and maintenance of system updates, modifications, and configurations.
May act as a liaison and point of contact with key technology vendor technologists or other business functions.
Function Specific: Strategically design technology solutions that meets the needs and goals of the company and its customers/users.
Leverages platform process expertise to assess if existing standard platform functionality will solve a business problem or customization solution would be required.
Gather and prioritize integration requirements.
Test the quality of a product and its ability to perform a task or solve a problems.
Perform basic maintenance and performance optimization procedures in each of the primary operating systems.
Technology: Using computational thinking to define technological solutions to real life problems.
Design technology that allows for the optimal user experience and broad accessibility.
Ability to document detailed technical system specifications based on business system requirements.
Serve as a trusted advisor to stakeholders, ensuring needs are heard and addressed promptly, and escalate as appropriate
Provide onsite support for troubleshooting, diagnostics, escalation, and maintenance of infrastructure, ensuring uninterrupted IT operations.
Coordinate with vendors for quotations, procurement, and delivery of goods and services; assess and prioritize site-specific or regional demands.
Lead IT efforts for local projects from inception to completion, including evaluating vendor use versus internal resources.
Educate on infrastructure services and capabilities, assist in driving technology adoption, and optimize I&O solutions for efficiency and effectiveness.
Provide level 2.5-3 networking support for routers, switches, Wireless APs, and firewalls.
Possess strong understanding of standard offerings for network, compute, storage, backup and client to assist team in developing solutions and resolving issues.
Be a leadership presence within the team to offer guidance and direction utilizing advanced knowledge of networking, server, backup and other infrastructure activities to virtual global team.
Act as a trusted advisor, sharing your advanced knowledge of networking, servers, storage, backup, and other infrastructure activities to support team growth, ensure best practices, and drive successful project outcomes. Encourage knowledge sharing, collaboration, and professional development across the team.
May work with AV teams to understand and offer hands on troubleshooting for video conferencing and large meeting room audio visual equipment.
May lead site-specific or multi-site projects that will drive overall operational efficiencies of the group, including planning, resource allocation and the ability to intersect
Provide guidance related to infrastructure initiatives and act as hands and feet in cooperation with vendor partners.
Assist with installation and maintenance of physical infrastructure assets at assigned locations.
Create work instructions, standard operating procedures and other documentation for effective delegation of activities across groups and resources
Utilize various types of equipment to test, troubleshoot, and identify network problems.
Responsible for onsite logistics of infrastructure assets at assigned sites
Utilize standards for infrastructure deployments to oversee activities of onsite vendors
Maintain existing site infrastructure operations metrics through timely completion of tickets
Monitor, track, and report on key infrastructure and operational metrics, providing clear and actionable insights to management and stakeholders. Ensure that performance data, ticket resolution, and project progress are accurately captured, analyzed, and communicated to drive informed decisions and continuous improvement.
Expert in troubleshooting complex Level 2-3 issues across global locations.
Provides proactive monitoring and performance tuning for end-user devices.
May lead device rollouts, migrations, and refreshes.
Assists in coordinating IT support for site expansions and infrastructure projects.
Conduct device configuration, deployment, and hardware lifecycle management (installations, decommissions).
Troubleshoot network and infrastructure issues, perform root cause analysis, and guide resolution with Tier 3+ teams; support patching, segmentation rollouts, and security policies.
Collaborate with architects and engineering teams to implement design changes, provide site coverage for infrastructure projects and major incidents, and participate in on-call rotation for health checks and assessments. And the flexibility to work evenings or weekends when critical support is needed.
Collaborate with cross-functional teams within IT and Managed Services Providers to deliver IT services to local and regional businesses.
Manage and coordinate local I&O delivery and implementation of site infrastructure.
Provide onsite support for troubleshooting, diagnostics, escalation and maintenance of local and regional infrastructure, ensuring uninterrupted IT operations.
Assess and prioritize site-specific or regional demands.
Maintains technical expertise in all areas of network and computer hardware and software interconnection and interfacing, such as routers, multiplexers, hubs, bridges, gateways, etc.
Provides operational support for the organization's Local Area Networks (LANs); Wide Area Networks (WANs); and Metro Area Networks (MANs).
Monitors LAN, WAN, and MAN performance, maintains security to ensure procedures are implemented and enforced, and troubleshoots problems.
Contributes to the completion of project milestones.
Adjusts or recommends enhancements in systems and processes to solve problems or improve effectiveness of job area.
Communication and Influence: Ability to clearly communicate complex technical information to non-technical audiences, including management and business stakeholders, ensuring understanding and informed decision-making.
External interactions are may be more complex for problem-solving and resolving issues
Contacts others to share information, status, needs and issues to inform, gain input, and support decision-making.
MUST HAVE (Minimum Qualifications)
Required Knowledge and Experience: Requires practical knowledge and demonstrated competence within job area typically obtained through advanced education combined with experience.
4+ years of experience with a high school diploma or equivalent.
3+ years of hands-on experience in configuring, deploying, managing and supporting networks, servers, storage and backup solutions.
Strong communication skills to effectively collaborate with cross-functional teams and stakeholders.
Experience with Cisco, Juniper or Dell products
Reliable transportation or ability to rent a vehicle
Ability to lift up to 50 lbs.
NICE TO HAVE (Preferred Qualifications)
Previous Client experience
CCNA certification or equivalent.
Knowledge of cloud and on-premise data center services.
Experience in managing UPS, power supply and cabling.
Experience in leading or coordinating IT projects.
Experience with virtualization technologies such as VMware vSphere.
Understanding of cybersecurity concepts.
Experience with audio/visual and unified communications.
Soft-skills:
Infrastructure Deployment
Vendor Management
Leadership / Mentorship
KPI / Metrics / Reporting
Core Soft Skill:
English Written and Spoken: Proficiency in English, both written and spoken.
*Weil Group is proud to be an Equal Employment Opportunity Employer.*
