PRI- IT User Support- Kronos

Paga 13.52 p/h

Car Allowance: $500.00
Cellphone Allowance: $50.00

Job Description:
Responsible for providing technical direction and support to customers on operation and maintenance of company products. Serve as customer contact on technical and service related problems. Demonstrate uses and advantages of products. Work closely with sales and marketing, QA/QC and research and development to address customer concerns, determine corrective action and customer follow-up. May be responsible for a designated region.

Essential Duties and Responsibilities:
This section contains a list of five to eight primary responsibilities of the work. The incumbent will perform other duties as assigned.
1. Install, check out, operate, maintain, repair, and modify equipment within time requirements established by service management.
2. Provide preventative maintenance in accordance with published procedures. Keep performance and maintenance records on the equipment.
3. Provide guidance and training to customer personnel in establishing operation, maintenance, inspection procedures, and techniques.
4. Analyze equipment failures to determine cause and recommend corrective action.
5. Advise and assist in effecting design changes to improve equipment efficiency and/or reduce cost of operations.
6. May participate in installation planning phase.
7. Maintain customer good will through: effective communication of all services rendered; effective communication of on-site arrival time; effective and early communication of late on-site arrival time; effective communication of service and operator issues; effective presentation of positive attitude for the company, products, employees, and customers; and maintaining a proper business appearance as defined by service management.

Education and/or Experience:
Associate Degree in Biomedical Engineering Technology or Electronic Technology. 0 to 2 years work experience.

Qualifications:
Excellent communication ability required. Basic addition, subtraction, multiplication, division, and fractions are required. Ability to exercise independent judgment and draw accurate conclusions based on available information. Good written communication skills, in English and Spanish. Computer Literate. Availability to travel abroad. Ability to read and comprehend material written in English. Problem solving skills. Willing to travel (inside and outside of the Island). Ability to work independently. Overtime may be required at times. May require to work some holidays and weekends. Required have own vehicle.